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Standard Support Rates

Valid from September 2021 

LABOUR:
(ONSITE; REMOTE & TELEPHONIC SUPPORT; WORKSHOP)
ALL LABOUR IS CHARGED IN HALF-HOUR INCREMENTS
 
Standard Service: R600.00 / Hour
 
CALL-OUT FEE (TRAVEL):  
Doorstep (within 5km radius): R117.00
Local A (6 - 10km radius): R149.00
Local B (11 - 20km radius): R297.00
Local C (21 - 30km radius): R344.50
Outside of JBG (30km+ but less than 50km): R396.50
Country (50km+): Call-out of R360.00 plus R9.00 per km from 50km onwards
 
DELIVERY FEE (NO TECHNICIAN REQUIRED): Invoice value less than R5000 - as per standard call-out fee.
Invoice value more than R5000 - no charge.
OUTSOURCED REPAIRS: Handling fee R390.00. (This includes delivery to the repairer, obtaining a quote, quoting the client, collecting the equipment back from the repairer). Charges for collecting the equipment from site and re-installing the equipment are as per our normal charges. 
NB:
Repairers may charge a quote rejection fee - this is payable by the client.
WARRANTY REPAIRS: Standard travel/time rate applies. Any time taken to uninstall or re-install the equipment on site will be as per standard labour rates.

Support Contract Rates:

CONTRACT OPTIONS HOURLY RATE* TOTAL CONTRACT COST* TOTAL SAVING IF ON CONTRACT
10 Units R540.00 R5400 R600
20 Units R520.00 R10400 R1600
40 Units R500.00 R20000 R4000
Travel
(call-out) Fee
As per standard charges.

Notes on support: 

  • Warranty on hardware and software is per our standard conditions and terms of sale.
  • Customers on Support Contract get priority support.
  • Prices quoted on this page are strictly COD and fully inclusive.