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Standard Support Rates

Valid from July 2014 

ON-SITE LABOUR: ALL LABOUR IS CHARGED IN HALF-HOUR INCREMENTS
 
Standard Service: R434.50/Hour
Same Day Service: R555/Hour
Specialised Support: R605/Hour (File Server and advanced technical support)
After Hours Support*: R605/Hour
 
* After hours is from 17h00 onwards during the week, weekends and public holidays (at the client's request, but not if we are running late).
REMOTE AND TELEPHONIC SUPPORT: R217.25 per half hour (or part thereof).
WORKSHOP LABOUR: R434.50/Hour (charged in half hour increments).
Quote rejection fee: R300.00
CALL-OUT FEE (TRAVEL):  
Doorstep (within 5km radius): R30
Local A (6 - 10km radius): R90
Local B (11 - 20km radius): R180
Local C (21 - 30km radius): R210
Outside of JBG (30km+ but less than 50km): R240
Country (50km+): Call-out of R360 plus R5 per km from 50km onwards
 
DELIVERY FEE (NO TECHNICIAN REQUIRED): Invoice value less than R5000 - as per standard call-out fee.
Invoice value more than R5000 - no charge.
OUTSOURCED REPAIRS: Handling fee R350. (This includes delivery to the repairer, obtaining a quote, quoting the client, collecting the equipment back from the repairer). Charges for collecting the equipment from site and re-installing the equipment are as per our normal charges. 
NB:
Repairers may charge a quote rejection fee - this is payable by the client.
WARRANTY REPAIRS: Standard travel/time rate applies. Any time taken to uninstall or re-install the equipment on site will be as per standard labour rates.

Support Contract Rates:

CONTRACT OPTIONS HOURLY RATE* TOTAL CONTRACT COST* TOTAL SAVING IF ON CONTRACT
10 Units R412.50 R4125 R220
20 Units R401.50 R8030 R660
40 Units R379.50 R15180 R2200
60 Units R368.50 R22110 R3960
80 Units R357.50 R28600 R6160
Travel
(call-out) Fee
As per standard charges.

Notes on support: 

  • Warranty on hardware and software is per our standard conditions and terms of sale.
  • Customers on Support Contract get priority support.
  • Prices quoted on this page are strictly COD and exclusive of VAT.