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Standard Support Rates

Valid from January 2017 

ON-SITE LABOUR: ALL LABOUR IS CHARGED IN HALF-HOUR INCREMENTS
 
Standard Service: R480.00 ex vat/Hour
 
REMOTE AND TELEPHONIC SUPPORT: R240.00 ex VAT per half hour (or part thereof).
WORKSHOP LABOUR: R480.00 ex VAT/Hour (charged in half hour increments).
Quote rejection fee: R300.00
CALL-OUT FEE (TRAVEL):  
Doorstep (within 5km radius): R33.00 ex VAT
Local A (6 - 10km radius): R99.00 ex VAT
Local B (11 - 20km radius): R198.00 ex VAT
Local C (21 - 30km radius): R231.00 ex VAT
Outside of JBG (30km+ but less than 50km): R265.00 ex VAT
Country (50km+): Call-out of R360.00 ex VAT plus R5.50 ex VAT per km from 50km onwards
 
DELIVERY FEE (NO TECHNICIAN REQUIRED): Invoice value less than R5000 - as per standard call-out fee.
Invoice value more than R5000 - no charge.
OUTSOURCED REPAIRS: Handling fee R390.00 ex VAT. (This includes delivery to the repairer, obtaining a quote, quoting the client, collecting the equipment back from the repairer). Charges for collecting the equipment from site and re-installing the equipment are as per our normal charges. 
NB:
Repairers may charge a quote rejection fee - this is payable by the client.
WARRANTY REPAIRS: Standard travel/time rate applies. Any time taken to uninstall or re-install the equipment on site will be as per standard labour rates.

Support Contract Rates:

CONTRACT OPTIONS HOURLY RATE* TOTAL CONTRACT COST* TOTAL SAVING IF ON CONTRACT
10 Units R454.00 R4540 R250
20 Units R442.00 R8840 R740
40 Units R418.00 R16720 R2440
80 Units R393.00 R31440 R6880
Travel
(call-out) Fee
As per standard charges.

Notes on support: 

  • Warranty on hardware and software is per our standard conditions and terms of sale.
  • Customers on Support Contract get priority support.
  • Prices quoted on this page are strictly COD and exclusive of VAT.