Support Contracts With A Difference!
We have created unique support contracts that offer the
most cost effective solution for you, the customer, whilst
providing professional, prompt support. These support
agreements have been designed to enable Jacksons Computers to
offer our customers the best possible service, expertise and
response times at very attractive rates.
It works like this:
- You (the customer) purchase “units” or hours of
labour up front. The more units you buy, the cheaper the
- Upon payment of the contract, the details of payment and
the contract credit is then loaded into our Labour
- When you need service or support, we arrive at site and
do the work, and then “deduct” the time from your
labour contract. This way, you are still only paying for
actual work done, but at a much cheaper rate!
- At the end of each month, we send you a detailed "Site
Visit Summary" showing the following:
The report commences with your "opening
balance" (i.e. contract credit), and as each visit to
site occurs, the contract is deducted with the labour/travel,
showing a "running" sum of the total hours worked on
site and the hours left on your labour contract.
- The date and
time/s we came to site to deliver service;
technician did the work;
- What work was done;
or parts supplied.
- All other services (i.e. sales of new equipment, parts,
peripherals, stationery, etc.) are billed as per our
standard conditions of sale.
- When your contract credit is nearing depletion, you will
be notified of this and you then have the option of either
purchasing more hours, or switching over onto a C.O.D.
basis at our standard labour rate/s.
- Because you are a "contract customer," you receive
the benefit of reduced hourly rates and high priority of
service over non-contracted customers.
We can also offer clients a "retainer" contract which
is a fixed monthly sum paid upfront for regular ongoing site
support. These rates are dependant on the customer’s current
IT infrastructure and would entail a detailed on-site
evaluation by one of our technical staff.
For more information
on this option, please contact our offices.
How much does
For a full summary of our standard rates and our contract
rates, please click on RATES in the menu at the top of